Before attempting to return a product, an email has to be sent to firstname.lastname@example.org to obtain the correct shipping information. Please ensure that the product being returned corresponds/qualifies with one of the conditions below.
1.1 Your Ink Solutions can not offer a refund or store credit for items that are 12 month or older past invoice date.
1.2 Items that are returned to us, have to be at a minimum capacity of at least 80% (less than 20% used). When products are returned to us, after obtaining the correct shipping information and authorization, please ensure that the product/s are sealed and packaged correctly. Products that leak and/or get lost in transit will not be refunded/credited.
1.3 Your Ink Solution's warranty is limited to the cost of the item/s only. Shipping can not be refunded.
1.4 We can not credit/refund products that have been purchased incorrectly. However, unwanted products that are still sealed, undamaged and in the original packaging may be returned to us. Products returned will incur a 25% restocking fee. We do not refund the shipping, or pay for the shipping on products sent back to us.
1.5 All products returned to us will be evaluated to determine whether they qualify for a refund/credit. This process may take up to 14 days. Products that do not match our criteria will not be refunded/credited, and will be recycled/discarded.
2.1 Items may be returned to our store in Maroochydore. Please view the "Contact Us" page for directions or email us at email@example.com.
2.2 Please note that all returns will not be accepted without a receipt or proof of purchase.